If you receive a delinquent property tax bill, please immediately call the RoundPoint Customer Service Department at If your mortgage loan has an escrow account, then RoundPoint will ensure the delinquent tax bill is paid timely.
If your mortgage loan does not have an escrow account, then RoundPoint will discuss your available options. What is a supplemental tax bill? A supplemental tax bill is a one-time bill generated by the taxing authority and sent directly to the homeowner.
The bill is generated as a result of a mid-year assessment change by the County. Supplemental tax bills may also be referred to as an Added Assessment, Interim, or corrected bill. Does RoundPoint pay supplemental tax bills? No, RoundPoint does not pay supplemental tax bills. The homeowner is responsible paying these bills by the due date directly to the taxing authority.
Because supplemental tax bills are a one-time bill, they are not collected in the monthly escrow payment, included in the escrow account balance, or paid from the escrow account. Proof of Insurance. How do I submit proof of insurance? Workout Options. What if I have a question about my options since I am behind on my loan? The worst thing to do when you are behind in your payments is to avoid contact with us.
We cannot help you if we do not have contact with you. Call us at or e-mail us at: Loss. Mitigation RoundPointMortgage. What if I have a question relating to how to help me bring my account current? The cornerstone of RoundPoint is the partnerships we create with our customers. We are committed to helping you explore all available payment options as alternatives to foreclosure. We need to work together to resolve your financial problems. What paperwork do I need to submit to be considered for a workout option?
After the initial review, we will contact you if we need any additional information. How much does it cost? There is no cost to you on most of our workout options; however, a portion of your delinquency may be requested as a good faith effort or to lower the total amount of the delinquency, making payments more affordable to you. What Kinds of workout options are available to assist me? Special Forbearance Upon qualification, we will work with you to temporarily suspend or reduce your mortgage payment for a specified period of time.
This option will not bring your account current and other arrangements must be made at the end of the forbearance period. Mortgage Modification A mortgage modification is a permanent written agreement between you and RoundPoint that changes one or more of the original terms of the loan such as the interest rate, monthly payment, maturity date, or principal balance.
This is determined after thoroughly reviewing your financial information. This option allows you to bring your account current and prevent your home from going to foreclosure sale. Repayment Plan A repayment plan is an arrangement that gives you a fixed amount of time to bring the delinquent mortgage payments current by paying the normal monthly payment plus an additional amount. If all scheduled repayment payments are made as agreed, this will prevent your loan from going to foreclosure sale.
Refinance We may be able to assist you with refinancing your loan. Review List of Forms. Get answers to the most frequently asked questions from other customers here. Explore FAQs. Need a loan? We can help. Let's Talk. Below you can access a list of the mortgage forms most often downloaded by our customers as well as those forms that our servicing team has identified as being requested by our clients.
Complete an electronic payoff request to determine the balance you must pay to close-out your loan. You will receive your first RoundPoint Mortgage Servicing Corporation billing statement toward the middle of the month. You can pay online or over the phone at any time. For your security, your personal banking information will not transfer to us from your previous servicer.
However, setting up automatic withdrawals with us is simple. You can get started online today. We offer a variety of convenient payment options. We encourage you to explore your options. The process is quick and easy! There are no fees associated with the transfer of your loan. If you have mortgage life or disability insurance or any other type of optional insurance, please know the transfer of servicing rights may cause your policy to be at risk of cancelation. To discuss options for maintaining your optional insurance coverage, please contact the carrier directly.
Pay Online Make a convenient one-time payment or set up recurring payments. Already Made a Payment? I Paid My Previous Servicer If you submitted a payment to your prior servicer, but your loan has been transferred to us, the payment will be forwarded to us within 60 days of the transfer date.
Online Payment. Phone Automated System Call MoneyGram Visit any MoneyGram location to make a same-day cash payment. Phone Live Person Call Online Bill Pay You can use your financial institution's bill payment service to send the payment to us electronically.
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